At Liv Pure Ltd, we aim to provide high-quality products along with a smooth, worry-free customer experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the following policy.
1. Returns
If you’re not completely satisfied with your order, you may return it within 30 days of purchase for a refund.
Items must be unused, unopened, and in good condition.
Send the items back to us at the address listed on the packing slip/dispatch note you received with your order
We recommend using Royal Mail Recorded Delivery or another tracked courier service. We are not responsible for returned items lost in transit, and refunds will only be processed once we have received your returned goods.
2. Exchanges
If you’d like to exchange a product:
The return shipping cost is your responsibility.
If the item is faulty or if an error was made on our part, we will provide the appropriate return address and cover the return shipping cost.
3. Return Instructions
Before returning any items, please contact our customer service team for guidance:
Please retain your postage receipt and use a tracked service when possible.
4. Refunds
Refunds will be issued once we receive and inspect the returned item(s).
Refunds are made to the original payment method used.
The amount refunded will reflect the product’s value minus any discount proportionately applied to your original order.
Delivery charges are non-refundable.
Refunds are typically processed within 30 days of receipt or confirmation of eligibility.
5. Replacements & Delivery Charges
If we send a replacement product (due to damage, defect, or exchange), we understand this may result in additional shipping. While not required, we will cover the standard delivery charges (e.g., via Royal Mail) for sending exchange or replacement items to you as a gesture of goodwill.
6. Promotions & Offers
Please note that offers and prices listed on our website may differ from those in other promotional materials or channels.
